SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good this product. Approved by Supla, my cat. Fast delivery and well packed. Recommend both the product, as the store. Very satisfied with the purchase.
It works almost quietly, there is a small vibration. One cat likes, and the second one is very afraid of him (she is afraid of everything in her life)
excelente producto, trae su cable y su filtro incluido igual a la descripción muy contenta con el producto
To bad but did not work no pressure on pump but I got Free return Service and a refund ! So I buy a new one after my refund !!
Just like in the photos, it works very well the pump makes no noise, USB plug, with blue light and strip to see quantity of water, sent fast in 6 days
Installation and operation method is easy dish. Shipping is average degree took four. Price make you satisfied enough.
The order came quickly and well packed filters are good.
Very good product for a correct price. Fast shipping and well packaged.
Loved the purchased product, my cat. Thanks to the store had carefully with the product, commend all if you want buy this water fountain pet/cat.
It came in 3 weeks all works well to glow until the cat drinks
Delivery through the cashier pyaterochki, poor queue in the store, in general, Hood, mad at all, the cat will wake up appreciate
Barnaul got there quickly. Cable length about 1.5 m. just plastic capacity inside one pump and led. Good thing
The store sent my product immediately. The water source is as advertised. The motor has come installed. The installation manual is simplified and intuitive (English). The only problem are the office of Brazil. To exit customs delay forever. But, arrived on time. My cat loves it. But, it was I who liked. The evening, can serve as lamp. Is Silence! But, if you want to hear the water falling just not fit too the fountain. Fit quite, noise water disappears. Happy
Delivery to Moscow 11 days. Packing is great. The fountain is going very quickly and easily (in 30 seconds). The cat already understood what he was for. Works fine!
Delivered to Kyiv Ukraine in about 18 days which is fast. Quality is very good and colors and design just exactly as on photos. Looks very good, material is as in description. Really like the product and recommend it a lot!
The product is incredible! Very high quality and easy to use! The shipment was really fast and the packaging was secure and nothing was broken while being shipped to us. We received the package in less than two weeks! I definitely recommend this store, the product is worth every dollar we spent on it!
looks great! installing was very easy, there are 3 possible ways to use it, I'm gonna try without the flower so it's less confusing to my cats who are used to bowls. looks great and works great so far! very quick shipping.
Delivery to Kharkiv 2 weeks. I'm happy with the purchase. Seller Thank you! The Cat in the box is placed))
The cat seems very happy with this new fountain but she did not want to appear in the photo. No matter what. After a few seconds of hesitation, she hastened to go to drink and seems delighted with this gift for Christmas.
Package arrived well packaged fast service. The drinker for now. It does nothing but absolutely no noise. The led illuminates well to see the measurement of the water.