SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Conform to what I expected
I recommend .... Compliant and super soft
The cushion is perfect. Less thick than in photo, but it is top
SH もて ざわりもみたまま! so いり to have arrived!
Delighted! Both my dog and I are delighted with the new bed, it's super soft and then you forgot the one you had before you got this super cushion; maybe I would have taken him a size less but he's still great, he can stretch and sleep so placid, it's perfect for the cold! (For you to get an idea, it's a small-sized dog, exactly a miniature schnauzer and could fit perfectly 2 like him into the same bed).
I am delighted to send Seber fast and I miss ultra happy I totally recommend it comfortable and very warm.
Dog bed a little raplapla compared to the photo, but very soft.
Thank you for the fast shipment and for the good quality of the goods!
Very loving. The puppy loves it and has arrived fast
Lovely and very good quality, I put it in the washing machine and perfect
Great, I love it, excellent price quality
My dog loved it, very soft and padded
I loved it and my little bitch more. I'll buy another one in another color,
It's a little small for my bitch but it's very full and it's muyyy soft
The bed is coming very quickly (48h) The only downside is that it was all flat and nothing to do to give it a good shape. I thank the team who responded very quickly to my request (refund) .. I will buy maybe .. I'll wait a minute
Very soft and very beautiful. It was delivered from Spain very quickly. The dog loves it.
Perfect and fast shipping
It's super big and my dog loves it. You need a little more stuffing for my taste. I'm delighted. Perfect for boxer size.
Super soft and comfortable my doggies are loving it. Thank you!
Goods good my pet is very satisfied
It's good.
There are holes inside not all stitched size 40 small for a dog 3 kg
Bring little padding
It's perfect, the color is the same comes based on the void and you have to give it several times to scare off well. My little girl loved it. Perfect for a 35-pound big bitch I picked the one in a meter♥️
Very cute and big