SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed. Ordered 11.11.2020, came on 5th of January 2021. Collar is working in all three positions. Seller recommend.
Delivery long because 3 months but this wine local carrier. Post Africa massacre. Unfortunately no alternatives. Lights OK.
All right fits the description perfectly, bring micro usb to usb cable to charge it.
Jorkšyrui 3.8kg - xs dydis tiko. Kalėtų būti gal net ir mažesnės apimties.
Los collares han llegado perfectamente en 15 días a Guipúzcoa. De momento funcionan los 3 correctamente. Esperemos que duren mucho tiempo.
The collar is beautiful. It shines brightly even in the afternoon, several flashing modes. On the puppy setter 6 months came the size of M. Comfortable width 2,5 cm. Most likely we will wear it as a separate collar, without clinging to it a leash. Delivery 2 months, but the main thing waited and nowhere lost. How long will the battery work, I do not know yet. But while everyone is satisfied, we recommend.
Everything is fine, it came in size, it works, it does not look flimsy. Let's see how long it will last, but so far very satisfied.
Kokybė Gera, šviečia outlet, bet Xs per didelis Rusu toiterjerui 3kg.
Everything is fine, everything works.
Pavadėlis veikia. Viskas puiku. Paštu keliavo 1,5 mėn.
Liuks man patinka
Good collar, really liked! Looks quality, everything works! Sent quickly, but took a long time! Advise store
Svetitsa is good, the quality is excellent, I recommend.
Received in 5 weeks. Looks not firm enough off to the belt to confirm but if extra belt is the perfect! He was already charged upon receipt, and there's a charging cable with
Very good product
Zamówiłam 22 Dec, planned to provide was on 06-22 January, and until today (19 February) paczke odebrałam stainless case, postman brought. As for collar, works and looks just like the pictures, aczkolwiek is póki what pretty rigid, not yet used. It has three modes of, I zamówiłam this for USB charging, because by far is it for me more convenient. RECOMMEND REALLY
Excellent quality, fast shipping. It illuminates well by day, later I will put picture of what it looks like at night. Recommended product.
They 've arrived in just two weeks! The same as in the description, well packaged, work perfect and the measurements indicated! Highly recommended
Mirksi, Dega, 3 variantai. Gražiai šviečia. Išsiūsta 10.11 Gauta 11.23 D.
The goods are excellent. Has 3 modes of illumination. to Moscow went long enough.