SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Omg, amazing so fast very good
Была приятно удивлена) полностью соответствует описанию и размерам! Точь-в-точь как на картинке)) собака в изумлении! С продавцом не общались, отправили быстро и посылка прибежала)) я довольна, к покупке рекомендую!
A good backpack for my favorite dog, the length on the back of the dog is 29 cm, the circumference of the chest of the dog is 42 cm, the weight is 4 kg. Bought the size L to us just perfectly approached. Description is correct, especially I love buyers who write the main thing for the goods, that the other could easily be sorted. And do not put a photo of the sealed parcels, for which it does not write about any smell. The most important thing is the size and quality and photo of natural goods. We will try to wear, the quality is magnificent, the coloring is perfect, as on the site. Thank you store. Then we will wait for how all this device will appeal to my beloved, everything needs to be used to slowly.
Excellent quality very nice it is left big but it will grow is 3 months pomerania
Took for Pekingese, weight 6.5 kg, length on the back 35. Took the largest, fit in size, the only fur dog is not very convenient to pin. The quality is very good, the back is more dense, stitched well. Fast delivery, track tracked. I recommend, good carrying.
Great. The back is dense. I recommend. less L take no sense. I took XL as a gift for poodle 6 kg.
Fast shipping. Size M for 2,2 kg dog. The material is soft and well sewn. Zippers are good. It has a plastic vent grille and insurance to tie to the dog collar. It appears to be comfortable and has hole to pull out the tail. Now we just need to go for a walk.
Accurate to description better than i remebered when i ordered one a few years ago
All Super has not experienced, the quality is excellent.
Carrying good quality. Delicate, but strong straps do not rub clothes. Strong latches. Convenient for both dogs and for the owner in both positions. But to wear, still, I will be on my shoulder, like a bag, because it's safer for a dog's anatomy. The product corresponds to the description. The size approached as we needed. The order was sent quickly, delivered directly to the door. I did not contact the store, because there was no need. Advise!
The material is even better than what I was expecting! So happy with this purchase! The delivery was pretty fast as well I got a large for a 1 year old maltese and it fits perfectly :) Thank you
It came at Anapa in 10 days, the smallest size for a CAT 6 months old was too small, for Chihuahua will be the most. Very nice.
On that Terrier, 5 years old, weighing 2200, the size M came up perfectly also for dressing perfectly, chose focusing on reviews, came to Ukraine in three weeks!!! Very satisfied, especially PESEL! Thanks to the store;;
Great carrying. Corresponds to the description I took L. For paw spacious I have a German Spitz small. Weighing 4 kg200gr. In the Withers 24-25 cm. Recommend. Price-quality
Is perfect, beautiful, excellent material, I loved. Arrived very fast, the store is excellent. The product is exactly as pictured. My Chihuahua weighs 2 kilos and will be perfect size s. Recommend the seller and the product.
Backpack norms, for Spitz 4 kg L in approached, but would take on size more, delivery quickly, I recommend the store
seems to fit little bit small but fits my full grown pomeranian I ordered a large and arrived fast
Good evening I want to say that I am very happy my order arrived earlier than expected the carrying bag is a little too small but it is well in when Thank you to the store I will order a bigger I took a s for a small chihuahua I will make a picture with my little chihuahua in to get you an idea
Super thing. I recommend the store. Very comfortable. I have York and this transfer is indispensable when going to the store, because on the hands of the dog does not want to walk around the store, you put it in this backpack and voila, everyone's happy.
Perfectly corresponds to the picture.