SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered two vests from this store, one with delivery to the USA, another to Russia. In the US came weeks for 3, everything is fine, and in Russia the parcel has not yet come and, based on tracin tracking, it was sent back in general... I will understand .. But the vest is good, beautiful, with a pleasant soft insulation. On York a little less than 3 kg (6lb) size M sat freely, the smallest is great, but, I think if I took a smaller size, it would be too tight, it's better to be free.
I was 03.11, I was 09.12. I saw it Garno, they did not mix.
The size chose according to the reviews of our friends. Dog in time
I got it quickly in 21 days. The bile came well, but since it was cold for the winter, the legs were frozen. For autumn-spring I recommend to buy. Fit in size. The top button is not frozen, so as not to interfere with the collar in front. I did not communicate with the store.
At first glance, everything is fine, the buttons work, easy. Until they tried on and did not walk.
Not much big though the table was looking. But I think it will be warm.
The waistcoat is awesome. Inside is warm, outside is glossy, you can wipe with a cloth, if the dog somewhere will squeeze out) very comfortable, our French immediately appreciated and did not want to shoot :) now on the street we walk longer, because she's really warm. On the chest 57 cm took the size of 3XL, and did not lose. She's free in her vest. Movements do not fetter, run and jump, very comfortable) only have to slightly sew the hem of the waistcoat, a little long. But it is not critical) The store sent the order of the day after three, the parcel reached Kiev in 20 days by New Mail) At this seller I order not the first time, so I recommend)
Are very satisfied, thank you. Hot soft very pretty. I took it for a My cicciolo Toy-terrier 3,5 is perfect! Arrived timely
Find him called mega bright in color. Had m prefer less Bright had.
Very cool waistcoat!) size chose according to the store's table, чихуахуа 1,5, 5 kg, took the size m was just, it was possible to take on a larger size, but I was afraid that it would be very large. Very satisfied, the quality is super, I recommend! Fast shipping!
Super vest, myself also wanted one)) looks expensive and stylish and on the baby the dog sat down like a glove!
Amazing jacket for dog! Love it! My dog is Mini pincher, about 3kg, chest about ~41cm, body lenght about ~30cm. Took size M, fits perfect!
Nice jacket. We have size XL. The girl is happy. I did not communicate with the store. It came in four weeks.
There should have been a waistcoat, but the overalls came, also not bad. The quality is excellent. On Jack Russell terrier, 6.1 kg, 5 months back to back. For the winter will have to order, again. PR
The vest is soft, comfortable on artificial fur. Toy poodle weighing 2750g and 27 cm in the Withers approached. Since the dog is thin, then a little wide at the waist.
Nice vest. The length of US approached, and in the volume is wide. I had to sew the buttons. But it's OK. I also made a hole on the back, because the train wanted to hide. My stylist is smart now. Thank you