SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень красивый ошейник, пришел вместе с бирочкой очень быстро!
I ordered November 10, 25 came to Moscow. The collar is cool, I recommend buying it!
Came really fast, very good quality and it’s perfect for my cat. :) Recommended!
Bello. It has elastic for emergency cases
Absolutely love them but kitties break them fast so I have to continuously buy new ones. Kinda worth it cause they’re adorable. I personally prefer one of those safety locks that open themselves when pulled hard enough, but the extra rubber thing at the end also work well
Very fast delivery.Accidentally ordered blue but i contacted the store and they send a red one instead.Very satisfied with my order
A couple of years ago I took my cat the same collar, perfectly sat. And now she grew up, grew a fur coat and a bow is not visible at all ( For long-haired need another bow, larger (there are no complaints about the quality-as it was excellent, and left. Old collar worn for a year about
Great!! Thank you! For yorkieshire 2.2 kilos ! Enough space for bigger dogs too on this collar S.
Darker than on the picture, it is really Brown and not beige. But it is top I recommend
מוצר טוב ויפה ❤
I liked the material and the color is as shown in the picture. If I recommend since you 've exceeded my expectations.
Great, very quickly. Quality is good, there is an elastic band so that the dog does not press
I arrive in less than 20 days to the Canary Islands, product such as description.
Super cute! the collar is slightly velvety, pleasant to the touch. My cat is a bit chubby so the collar is a bit tight but still wearable. Totally recommended :)
Item consistent with the description, bałam up with bedzie stiff, but obroza is cool soft and looks obłędnie on my kotce
Collars are pleasant to the touch, odorless, came faster than expected, just over a month in Odessa, delivery was ukrmail. Bubentsy ring, but not too loud, but still took pictures, left them for the holidays. In the photo with and without bells.
Чудовi nashiynik, dugé beautiful) Kotik shvidko to the new Ghost, хоч often змахував Golova, the shield of the joint came in schvidko for 3 tizhnoye, garnoi yakoti. Дзвіночок not doughee guchny, the cat privik, the night can znimati, someone who has a sense of sleep. It was practical to use the coupon of Meni wiegal, but I do not like it!
everything perfect! product, fast shipping and also communication with store. definitely recommend! thanks