SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cats are happy to see you.
Excellent product and price. Our cat is fairly large so I ordered an extra large size.
Super cozy and warm! Really good quality and so soft! My cat fell in love with it! Normally she doesn't like to lay inside anything, she rather lays on top of things. She is now constantly laying in it! It's definitely worth the money. The shipping was fast and it was good packed. it took +/- 20 days to NL. I recommend the store and product!
Before Belarus, the parcel was 2 months old. This was the longest-running parcel for all my experience of orders with AliExpress. Ordered on November 11, received on January 6. Perhaps the new year holidays were affected. I'm happy with the purchase. It's all over. Not even broken. I was worried about being small. I have a huge Siberian cat. Size L approached. the cat is placed. Sure, back to back, but he'll be fine to sleep there. Looks like a house very worthy. Inside there is a slight smell, if you smell. But uncritical. There's no stink. I think it will quickly fade. Pleased that on the litter a removable cover with a zipper. You can wash it. My cat's house immediately liked. The only thing is, he constantly turns it over and drag it. He's very light.
The norm came, 3 weeks. I'm happy, cat, like, too. In the House sits and Murts, although the house only unpacked and there is a smell. Took L, Cat year, got in perfectly, there is also a place. Pillow Soft, pleasant
Well received. Looks very nice. My cat kinda didn't want to go inside at first so I had to teach her. Hopefully she will like it in the future
Hello Very satisfied, product conforms to the description, elegant, the delivery time respected, it arrives quickly in just 10 days I bought again from the store. I recommend this seller.
Good quality. It's taken two weeks to arrive. Despite being folded, it has not deformed. The inner cushion comes separate and has a zipper that facilitates washing and cleaning.
Very fast delivery. Thank you store! Our bassador cat is happy!
Same as in the photo. It's very nice. It took a little while to get here!
Stunning , comfortable and high quality. AAAAA+ my cat lovt it . Thank you.
10 stars, the house is excellent all as in the description. Sewn on the conscience and the price is acceptable, we have such expensive ones. The bottom of the house is sewn from a waterproof fabric, inside the pillow is laid filled with sintepon (if desired, you can replace your own) the cushion cover with a zipper (very convenient) was all tracked. The store quickly issued an order. Thank you very much. Recommend
The house is beautiful. No smell. Kotya while the House ignores. Shipping is super fast.
Delivery in two weeks, mimi loves her new bed
Everything is fast and excellent. Both I and the dog (Toy Terrier) are happy. A little curve, but sleeping in it it does not interfere
Домик симпатичный, даже не помялся, аккуратно упакован. Подушечки мягкая. Кот пока не привык к новому месту жительства.)) Мне домик очень понравился. Быстрая доставка, всего 2 недели. С продавцом не общалась. Рекомендую данного продавца. ☺️
My kitten and I happy with shopping Thank you store
The house is really cool, but my cat has not yet appreciated. Maybe in the wrong place put... I will experiment with the location. I really hope that will get used to it. To the store respect, delivery of 10 days to the Rostov region. Highly recommend.
Wonderful goods! Fast shipment and delivery .. excellent! I recommend!!! with the store did not communicate .. there was no need .. everything is super-fast and cool!
Great!!! Very nice. Really very happy with my purchase and my cat too... satisfied with my order Thank you very much to you store... received in 15 days
Very fast delivery, despite the new year holidays. 10 days on the way. koteyka already appreciated. The house is large, spacious kitten for growth. warm and comfortable rest is provided, thanks to the store for the fast delivery.
Very nice, warm and beautiful house for the cat. good size for regular cat (5-7 kilogrammes)
Thank you very much, all too, what is in the picture. Im happy
Dogs from 1,7 to 2,5 kg. Very even satisfied) If they use, buy more))) while there is a beautiful "cat" delivery fast
Everything came as it should... quickly .. 12 cats really liked the houses. Even a dog gets in there. Price quality is consistent.