SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pedí la L , para mis gatos de más de 4 kilos y les encanta . se turnan para meterse . comprare otra . material muy bueno y suave
She loved it <3 first she smelled and than quickly went inside :))) hahaha
The House is good with a removable pillow inside. Came very quickly. Recommend.
Thank you. Very nice. And fast delivery
This cat kennel kitten bed basket is amazing and beautiful.
It takes a long time to get here. But knowing chile post insurance was a service problem in Chile and not the store
Small nice house, it is soft inside, spacious, the opening is a little small but for a cat it is suitable. I ventilated it several days for the smell that is not completely part but apart from that shave. She is cute, has not yet taken shape perfectly and my pussy does not go there yet but it would be late
Excellent house, fully corresponds to the description. Delivery to Samara 7 days. Quality is good I liked, but the cat is not very. There is a persistent smell inside the house, the cat has not decided to enter the house for a long time. I hope the smell will fade. Product and store recommend.
Отличный домик
For Chihuahua 2,5 kg just your sabachka Bolshe then the size of L as size s. The House of the haroshenky we PanaMed
Shipping to Poland in approx month. Cottage bigger than myślałam. Nicely Made. Inside soft podusia, easily so will wash pouch from her. Good odszycie. Only minus this entry a little small and cat the lurking, not yet entered. See with time or the przekona. Is light fragrance, so goes to wywietrzenia. Color light gray.
They absolutely love it!!! I would buy more cz they all use it (4cats)
Beautiful! Better than I expected, excellent quality and great price, I recommend good product, I'll keep buying at this store. Delighted♡♡♡♡♡
Is beautiful, some only smell ugly but after a few hours now it was not. Sweet. Cats chetnie there fall. Super. Satisfied with your purchase.
Beautiful Gorgeous, but too piccala for my kitty cat, now it's output one size more big provero' to perendere this
It corresponds to the description. I hope my cats like it.
It's very nice and comfortable the cottage for the cat, great for these winter days. It didn't cost him much to get into it and get comfortable inside, he's happy my gatico. It takes 15 days to arrive, easy to ride I asked for size L my cat is not very big and it suits you very well.
Кошка полностью одобрила, рекомендую 5+
Fast delivery, in a week arrived in the Moscow region, the track was tracked, the cat gets used to it, bit it, I fought with him, lay a little, the quality is normal for 800r
Good communication with the store. Fast shipping. Received after 2 weeks. The quality is correct. It is practical the cousin because we can remove it to wash it. I recommend
The second unit I buy, very happy with the quality at a good price. The fast shipping
The description is accurate. It's such a good product! its really worth your money! I love the look so much. Hope my kittycat is not going in it on her own yet, but sometimes she does needs to get use to new things Thanx dear store for good service and fast shipping. I will definitely buy more from your store❤
Comme décrit, un peu plié à l'arrivée mais ça va se détendre avec le temps. Le cousin interne est très doux, commandé pour un chat de 6kg, la maisonnette convient parfaitement. Je recommande le vendeur
The product is equal to the photo, super fast and safe shipping
Such he cool order even more size. I have size L. Cats like it. Although they did not immediately lie.