SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received it at the end. I went about two months. it's not bad in the case until I checked.
Everything is cool, it came somewhere in a month and 3 days, on the cat has not yet used; but it's cool)
For fastening on the wrist there is Velcro. Very convenient.
Everything is good, the thing works as it should, the cat is certainly not very happy when scratching, but it's a trifle.
The Glove of good quality, bends also well, not as hard as some wrote. With the functions of his cope! The cat likes more than the usual scabies. Advise! The order came to St. Petersburg for 3 ,5 weeks
Furminator is more combed, but the glove is a new feel for the cat. She's happy.
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Good glove! Combs easily and quickly! The parcel came to Stavropol for a month, the track was tracked.
Good glove! The cat was a little afraid at first, but it was used to massage :) Wool collects well, but, of course, with a full haircut or combing does not compare. Suitable for regular pet care (so that more or less God's appearance is preserved). We have a cat brush does not take, but the glove is great for him.
Comfortable thing. The cat from the beginning was a little shocked, then liked) the wool really collects, but the brush a little faster.
Very good!
A good glove, on a man's hand dresses without problems, the wool is clear well, preferably slightly moistened, the cat baldeet
Was not quite good for my car as expected, but maybe it depends on the pet hair type. Product quality is good for money spent.
It took me very little to get to Spain. The truth that I am super satisfied with the order because it does its function that is to remove hair. My cat is delighted, every time she sees me with the mittens she comes to me to comb her. Besides, it takes out the hairs very well. Fully recommended.
Very comfortable to remove hairs from cats in my house came very fast and we are very happy with the product
La verdad que si funciona y no veas si le hemos quitado pelo al gato, está genial y el precio mejor aún. Gracias
Very good glove. Quality. Cat also really like it. The parcel came quickly!
Shipping fast. The product corresponds to the description. Packed well. Let's see how it will work. I think for a small kitten it is too big...
Came very quickly, in accordance with the description, little cat a like haha
Nice glove! Even a harmful cat takes it quietly enough. Very easy to clean from collected wool! Delivery is long, but comes! I order the second time. Very happy. Recommend!