SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The collar and leash are wonderful. The only drawback is, this on the collar is a very small plate on which engraving is done. There will enter either the name of the dog or the phone of the owner, walking on the Rottweiler.
Great product, conform to the description
Thank you goods of excellent quality and collar and leash. dog name as requested in Russian language. I recommend both the product and the producer.
Good, quality collar. The nickname and phone wrote in the comments to the order, everything without mistakes. Delivery fast to Moscow.
As described
Collar identical to that in the picture. Tough material. The collar is quite soft, adapting it perfectly to neck.
Awesome
Perfect! Nothing to say more excellent store
as described! overall quality of leash is very nice. soft, but a bit stiff. hoping that'll loosen as we weae. the stitching of the name plate on the color is a bit crooked but not noticeable.
He arrived in 3 Weeks and feels very good material.
Really a super nice dog collar. I have only own the wrong size ordered unfortunately. I will place a new order.
Prima halsband met riem en redelijk snel geleverd.
Thank you
One of the best products I ever bought on Ali. Thank you
Quality collar, the color of the same as in the photo
Very fast shipping! Beautiful necklace
I order not the first time. Everything is fine
Very good quality, was shipped quickly. Dog name engraved perfectly correct. Satisfied!
Super thanks.
Perfecta Super Bonita
The leash is not long enough, suggesting to make it longer. The quality is good. It took 23 days to deliver, wish it could be sooner.
Very good quality. I hesitated between 2 sizes for the necklace, I took the one above, I will have to drill a new hole to tighten the necklace, otherwise perfect
Dog collar, for my dog a cross between a German shepherd and a mongrel he is 1 year old and 2 months a collar can not be XL and on 1 below and so XL this is for growth, on the very first hole of norms, There is a minus in my case in the leash it is shorter by 10-15 cm and uncomfortable, I think I will trim the threads and lengthen the dog is used and I'm shorter for sure can not be a 110 cm long leash!
Bigger size than expected
God quality. Nice looking!