SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent!
Received quickly, my cats love them! Serious store!
Convenient for cats, compact and stylish feeder!
Very nice little feeder. Food for about a day. My bad stuff goes around and gets used to it. I really liked it.
Exactly as on the store's description. Fast shipping less than 10 days. I recommend this seller
Ordered 11.11 came 19.11! Very cool, even at home with delivery! Everything is beautiful wildly
Everything is fine, delivery is fast.
A good feeder, of course the tilt does not allow you to put a lot of food and pour a lot of water, but it looks expensive and aesthetic. It came quickly.
top product , thank you very much.
The order came quickly. The packaging is good and safe. Came with no any scratches and damages. My cats like it. Very satisfy. Thank you.
Very pretty I'm happy fast shipping I recommend
I love it.
The stand for food is made of plastic, ordered in white. In fact, the lower part (where the bowls are attached) is not a pure white shade, closer to the milk. Bowls are snow-white. Attached hard enough and tight on one side is good, on the other hand, to wash and pull out the bowl, you need to put a lot of effort.
Very practical! Easy to disassemble and clean. Thank you so much!
Article conforms to the description. Very well packaged and very fast delivery
Very fast delivery
Looks tough, wine very wrapped, I'm happy.
Bowls are big and packaged well when it arrived.
Product is as advertised. Very cute and functional.
Great product and fast delivery I recommend
They're very good, they arrived very quickly I asked for them on 11/11 and they arrived today November 23 rd. Just what I thought they were Crystal, I don't know why because I haven't read any crystal but anyway they're plastic but all the looks to the crystal
Everything is fine, quick shipping, bowls from plastic looks fine
Everything is fine, very fast delivery. Thanks store