SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy
Beware of the size indications, too small for my dwarf pinscher of 5kg the size s would correspond rather to 2-3 kilos. But despite this the quality is rather good, it will serve my cat
Chic on Spitz 3,5 kg took L
Perfect good quality
The little is done really well. For my barboncina Toy 1 year and 2 months I took a size L, because the body length corresponded and I wanted that coprisse the secerino. Really is a little big. Long and wide, even after it's tight with straps. So do I ordered un'altro size M that if even more short son certain the calzerà to perfection. And this sara' a perfect gift for her husband poodle;))
ok
Perfect great product
So, got Finally, on a standard dachshund a bit wide, but this is what it needed, since the size would be smaller on the back is short, so that it was good on the back, took a larger size, sew it is not a problem, did not communicate with the store, pleased, that in Russia the track was tracked
Excellent size in size
The jacket is not bad, I ordered the size of L on York 4,5-5 kg, it was fed, but you can also order more on the size, T Latvia has been going on for 2 weeks. Recommend!!!!
Everything is perfect! Shipping very fast! Size M for 3kg yorkshire!
Order xl too small
The I am using now by a clamp and I have to say that is as good as the product. I had to edit it a bit tightening it because to my dog 2.800gr the S is a little big, but perfect length. Satisfied.
This is the second I order, it's perfect. Perfect for size, product quality, delivery fast shipping and packing. Serious supplier to recommend. PS: size L for my dog of 5kg
The jacket is quality and arrived in 12 days! Very good!
On my Labrador (23 kg) sat well, the quality is excellent, we will check in the rain
9lbs chihuahua we order size L fit prefect , received in 3 weeks , very good quality
All right, the vest.
Very happy with the order. Very good quality and perfect size. Just like the description. And in 14 days I 've received it. Recommended 100%
Exactly.
A comfortable, warm, padded coat for medium dog about 16kg. Very practical.
Was unfortunately too small
Perfect
Very nice, comfortable winter jacket for my little friend. Easy to wear, very warm aswell. It took 3 weeks to come, already ordered another! Based my size on measurements. Really recomend!
The order came in 10 days, corresponds to the description, came up perfectly.