SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods arrived quickly, 2 weeks before Buryatia. The down jacket is comfortable, light, all the seams are sewn, the rivets are held well. Ordered 24 size for Boston terrier age 1 year weighing 13 kg, we are a little more.
Great suit! I did not go long, I went well for a dog! Recommend!
Great jacket! We order here not the first time. First ordered, jackets, when the dog was a puppy, and now that grew up. Quality
Great jacket! On the French 11 kg approached
Cool vest
ok
A good jacket, on the pug came up, only you have to roll along the length
The parcel came in 2 weeks after payment. The down jacket was with a marriage-torn off the lining at the bottom of the sleeve, creases at the bottom of the product. Based on the results of the dispute, I was very quickly returned money for repair. On the pug 8.5 kg it was possible to take a smaller size, but was afraid that it would be tight in the neck. In general, the down jacket is satisfied.
Bomb jacket! Took the puppy to the French. 20th size for 8 kg perfectly sat down and there is still a place for growth. The quality is excellent. The jacket is warm. It came to Moscow in 3 weeks. Shipping on the day of order. Thank you! Our PESEL is happy.
Led Bomb
I love it
Very cool
Fast shipment, good packing, the goods are according to the description. Definitely recommend the store and the goods. Thank you.
After washing shed. Dark pink braid splits on sleeves
Very chubby and warm as shown in the photo. I will definitely buy again. I recommend it
The jacket is beautiful, but the buttons are flimsy. The goods came quickly, Weeks 3 to Tver
The product is excellent, though with the size does not guess it is necessary instead of 14, 15.and so everything is super, I recommend
The jacket of the cool size approached perfectly, took on a size larger than on the line of sizes. Very davolna! And the dog is comfortable. Quality is good
Took this size on the pug of the boy, a year and two 9.5 kg, sits well, there is still a free place
Great down jacket. Not sure about the waterproof, but it is stuffed as human) very fast delivery
Delivery to Saratov is super fast, in a week-pleasantly surprised. Very light, blown, threads do not stick out. Approached a very large Franz Bulldog (18, 5 kg, chest 60) without stock. Comfortable hood, keeps on the head.
Excellent jacket, on the French 12 kg the very time; it was based on the size grid of the manufacturer
A good suit, approached the dog-a French bulldog. But the fabric does not look reliable) it seems to me the dog will quickly tear it.
He is so cool that I would wear it myself!! On the French 12 kg of weight took 26 size. Slightly too big, but better so than small. Highly recommend. We are looking forward to Morozov.
The quality is good, the size matches