SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute Fabric excellent But very big for my cat, is better for dogs The photo did a fold the scarf and still is great
Замечательная накидка. Очень приятная ткань. Брали немного на вырост, поэтому сейчас сидит немного свободно, но точно будем носить немного позже !
Very satisfied with the goods. The store sent quickly, reached the parcel in 14 days
Great quality product, arrived in Brazil in less than 1 month.
Good quality, soft, comfortable. My dog usually hates everything we put on her, but this time she didn’t even mind
Stylish inexpensive scarf, quality-the best. Purchase satisfied
The quality is so good!! It looks a little different from the picture but i love it! Recommend:)
Not som si ISTA you SA one about bavlnu and you SA Satka nezozmoli but vyzera pekne
The quality of the fabric is very good, I got the product fast
I ordered other bandanas but this was the best quality, the fabric is beautiful, the model too and better quality than I could have expected.
Excellent Product, prints, seams, buttons and fabric look good quality. Recommended 100%
Very nice, beautiful bandana of excellent quality! Highly recommend!
The fabric is slightly blue. Which does not appear on the photo or in the description. Apart from that it's very good. Nice fabrics, well printed. Snap button closure. Thank you
Beautiful as pictured. Quality very good. Totally satisfied with my request.
Quality looks good, very fast shipping, nice material and colours!
We’re in love with the bandanas!!! I have a F1 standard Goldendoodle. He’s 11 weeks old... about 11.3 LBS. Bentley wearing the second tighter snap (there is still 2 finger space room if that makes sense??) Hopefully it still fits him when he’s 6 months but we will see. The bandanas itself is thick great quality:))
Shipping very fast. 15 days from purchase. Good quality and finish besides being beautiful! It's OK that you have two different click buttons to fit it according to the size of the dog. I recommend it
I am delighted with this scarf, it cuts well and my dog is too cute with. The material is soft and the delivery is very fast.
So cute and exactly like the description and photo.
I ordered the small size and fits perfectly to my mini dachshund!