We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the collars themselves I was satisfied, stitched well, the threads do not stick out, they look durable. The only thing that you could take was the size of more, because my Yorks This collar is fastened only to the last hole.
The collar is beautiful, soft, but smells terrible. I hope the smell will fade. Came relatively fast, three weeks before UFA. Advise!
The goods went for a long time, somewhere a month, ordered together with the suspension, the collar came first. The quality is excellent, dense, without defects, very convenient and the price is good, I recommend! I have a dog 10 kg, it does not look massive, the coke is beautiful and in size
There is not enough additional trench to adjust the girth, and so everything is fine)
I took two sizes, Xs and s, the first one came up with a stock. The second will be on growth. According to the material, a good, dense and beautifully stitched leatherette bright uniform color. The metal fittings are smooth and shiny. It came in three weeks, the store is clever
Not bad quality, the cat has not yet measured. Perhaps then I'll add a review. Delivery about a month to Moscow
Such a cute collar! Got it for my friends kitten, which is currently too big but can't wait for him to grow into it
An excellent collar, the cat did not understand even that it has a new accessory, sits like a tight, let's see with time, how it will wear
A good leash for our small dog is the most it is less than a cat Seller Thank you
I came to St. Petersburg for a month somewhere, unfortunately I was wrong with the size. I ordered Xs, it's like a bracelet on a women's wrist, and I have a big cat-Maine Coon. In general, I was wrong myself, I did not measure the original length. In the end, it was necessary to take XL. It's good that there was a simplified return, gives 15 days to send the goods back to the store. I pulled back the shipment to the last two days, the parcel did not have time to reach the warehouse, but I do not care, got the money back. Thank you to the seller for the opportunity to return the goods that did not fit. Overall collar quality is good
The collar is exactly the same as in the picture: beautifully finished, bright color, soft but strong. The pretty slow, but saw the historical period is more understandable. Are satisfied.. The Board
Delivery to France about 3 nelel. For an adult nourished (not fat, but dense, with thick подшёрстком, weighing 4,2 kg) cat on the penultimate and last hole. If the weight of your cat from the car, you should not take it. It looks very good-nothing superfluous, perfect. The quality is still in question, as the coating has already begun to wrap around one of the holes. I hope it doesn't go any further.
3 month waiting!! Order 6 July, goods came 6 October. Sheer collar well made, soft
She resists but I'll keep insisting haha. Perfect necklace, very good quality.
Vukraina came to ukrmail in 27 days. Well packed, the quality is good. The order is satisfied, thank you
I did not receive the parcel, but the store returned the money.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!