SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome product, my cat loves it, can’t stop playing with it!
My cat loves it! It's the best toy, they have hunting instinct and they love it.
Delivery... very long delivery, 1,5 months somewhere flew, drove .. Pinali from the city to the city) to the toy no questions, 2 cats from 3 appreciated, this is success! Thank you store: *
Works according to the description. Consignee toys satisfied.
A cool toy, made qualitatively, in the hand lies well. The cat is delighted, waiting and looking for a red point. There are several modes. There were difficulties in sending, airlines refused to accept the parcel. The store promptly solved the problem and sent the parcel again, for the second time everything went well. Delivery took three weeks. Includes a cord for connection (also you can use 4 AA batteries) and an English instruction. The seller and I recommend it.
Cat not interested
Excellent toy, it itself turns off and turns on, cats of entertainment
My dog loves it. It's very entertaining. It has 3 positions. Stand on the ground and manual.
OMG! The best purchase ever! just 12 days to receive! I'm so satisfied! I could give a thousand stars!!! thx so much
Cool for kotanov toy, sorry just trajectory at the motion of the beam circular, the cat quickly gets tired of chasing the beam, but she is happy to fall off the side, watches and cuts out as under hypnosis from the beam of this :) You can also turn off the automation and just play with the cat as pointer, but it is much more convenient than damaged cortex pointers. It was packed perfectly, as everything from Xiaomi, it came to a week for 2, the toy itself is very high-quality plastic, doesn't stink. In general, anyone who loves lasers-musthave.
Item as described
The toy is great. corresponds to the description. The size is small, in height cm 20.does not spoil the interior). There were problems with delivery, regardless of the store. The seller responded quickly and sent a new product. In general, with all the problems came days in 20. seller Thank you! !! The most important cat plays. He and up to this toy very actively played with the usual beam with the car, therefore, I'm happy)))). The toy changes the direction of the beam in height. The circle can be on the floor can be on the walls. For us, the most convenient movement on the floor))). The beam turns not in the same direction of the CHZ a couple of circles turns to the reverse. In some positions, it slows down, flirting with a cat to go there. In general, I recommend!
Super-toy, the cat for 15 minutes could not tear off the light)))
My cats love it, it has many modes in which you decide whether to go any further or closer, my cat runs a lot behind the laser and looks very cute running hehehe, I really recommend it very much!
Damn, never imagined to be so Baum, distracts my kittens and cool, like too. Tested battery and worked perfectly, not used the USB yet. Recommend the store and the product. Thank you
Everything is super!!!
Great toy. My cats appreciated, they studied it first, and then they started playing. Inserted 4 batteries there is a cable. Quality is good. Everyone's happy. Thank you store.⚘