SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are excellent. Very convenient if you are going on long trips and leave the animal alone
Cool, I really liked it. More than 2 weeks lay at customs, came Whole.
Cool thing! The order came earlier than the term, for this, thank you very much to the store, more would be such sellers)
Great drinker. It's been two weeks. No chips, no damage. The look is cheap, although the plastic is good, thick. The only minus drinkers-feed is close to the water, he can get into the water room and she'll be out. If the cat eats, neatly, then it's not a problem.
Feeder for a very long time went 50 days to the Moscow region paid delivery. Plus, the store sent only in 10 days, two months in total. The whole, the plastic is very good quality. Large Capacity for feed is darkened, so that the feed does not spoil. They haven't tried it yet.
Great thing, the cat is happy... the first days, afraid of water bottles, now it's high... and I do not need to finish the food, I recommend)
Very comfortable feeder + drinker. I'll order another one for miniyork. Often I linger at work and not to worry that babies hungry ordered this format. Perhaps not suitable for those animals who do not know the measures and eats, while there is food)))
A good feeder, the quality of plastic at altitude, the only package was flimsy.
As described is great
Its just a shock!!! Delivery to Moscow and my office 6 days only!!! Order necessarily, quality bomb
The goods is according to the description, the store sent very fast, the track was tracked throughout the way, in Samara region delivered in 12 days. Definitely recommend. The only remark is to pack more reliably, the miracle that the goods did not break. In general, at 5.
Super Bowl! the cat is happy. delivery mega fast to St. Petersburg for a week reached. thanks to the store!
The thing is wonderful. Many write that water does not work. I was watching the process. Everything works fine. And when the cat drinks, I hear the water coming out of the barrel. The food also leaves, so the system works!)
Very satisfied with the whole beautiful cat my delighted
Delivered on time! Quality is super!
All is well, it came quickly Goods as in the picture, a little crumpled was packing Corresponds to quality
Huge thanks to the store for quality goods, fast delivery and the highest service. The seller umnichka, talked to me, helped advice in choosing a color, I asked you to send a photo of the product without fail and everything was done and sent a photo. I packed everything carefully in a large box so everything went safely and safely. This seller is an example to all sellers on Ali. The goods as in the picture are excellent, the gray color is closer to the White very beautiful, everything works. Of course this seller and I recommend it. Super!!!
Very satisfied with the order! Quickly sent and the parcel came before the specified time!
Came quickly, beautiful)) The only drawback was crushed during transportation.
The order is delivered quickly, without damage, packed well. I really liked the feeder.