SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ncartz.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ncartz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 28.12.20. Received 15.01.21 to Moscow. Brush liked, well cleans the wool of the cat from the sofa, plaid .... The goods are satisfied.
Come very fast, very good inpacking. very Easy use.
Really beautiful perfect do need more than 5x galling to them to get away. If you need many hairs on your chair or clothes etc but is very very good product I recommend this article and are store.
Пробный проход по ткани показал, что щётка рабочая
Works really well! A little less on the carpets! Better on a sofa or soft surface! Very useful! The fastening button is a little weak, it often opens when cleaning!
ha tardado 2 semanas en llegar a Madrid. parece q limpia bastantes pelos de los gatos. estoy contento.
Works really wel ! Also On clothes
Good afternoon! Order received. Fast delivery, wool collects perfectly, self-cleaning scraper. I liked it. Good afternoon! Order received. Fast delivery, wool collects perfectly, self-cleaning scraper. I liked it.
OMG! This is an amazing product. Life saving if you have cats or dogs. I got mine delivered 10min ago and already removed a bunch of cat hair, very easily I totally recommend it. It was delivered in only 12 days to Portugal
Wool from the surfaces removes perfectly. But it's not clear what to do with it? Wash? Or manually clean?
Super fast receive (even in bustle around holidays and lockdown) and works very well for a device of this price! Easy to take the chairs and bank note to do, instead of every day the vacuum cleaner suits.
Top removes the hairs in a few movements! I had an office chair filled with hairs privileged place of cats... in a few nickel passages. I highly recommend
Good product, good finish, though not so effective with dog hairs (yes with cat hairs and furs)
Is great works well and had it quickly in House had corona had that I prefer my protection earlier had ordered if this device but am there called happy with it
Excellent article! Works perfectly, removes more hair than I thought. Thank you very much to the store who packed it muybien and even though the outer wrapper was damaged during the shipping, the product arrived perfect by the inner packing. Very good product and meets what you promise!
I did not even expect that so quickly will come, the brush is super, my dream came true!! Quality is excellent, plastic crepe hair collects, a very convenient thing. i have 4 cats))
Exact description, super fast shipping. It works perfectly. Recommended product. Very good value for money
Super fast delivery, looks very high quality, in the case has not yet tried, I will sign off later
I will surely recommend this item to everyone.The quality is very good the price is reasonable and the best thing of all the item was delivered very quickly.It takes only 1 week to arrived and received in the Netherlands.
2 weeks and I have the goods, thanks to the store and Ali Express! The goods came a little late. In the photo details.